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Dr. George Kassapis
I' m member of the Hellenic Society for Quality & Safety in Healthcare (H.S.Q.S.H.).
I' m employed by IST/University of Hertfordshire, Athens
(a Higher Education Private Institution), as postgraduate programme Tutor (MSc in Health Services Management).
I also teach Health Care Marketing at the same institution.
1. Research Interests:
Measuring and Improving Patient Satisfaction, Application of advanced QFD Tools in Healthcare Sector, Benchmarking.
2. Selected Articles:
- Continuous Quality Improvement in Health Care, Quality in Health Services, (1), 6-9/2005, pp. 27-29
- The Distribution of Health Services as a Delivery Strategies Problem, Health Logistics Workshop, 2005, May 27th, Athens
- Quality Assurance Systems in Healthcare Sector, 31st Conference of the Hellenic Medical Association, 2005, May 19th, Athens
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Current work
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