ESQH Constitution

The European Society for Quality Healthcare

3rd Spring Workshop:
Balatonvilágos, Hungary,
17th May 2001

Patient as Participant

The European Society for Quality in Healthcare is a network representing 17 National Societies for Quality Improvement. It was founded in 1998 and launched at the ISQua Conference in Budapest. Two and a half years later ESQH returns to Hungary to deliver its 3rd Spring Workshop.

This Workshop will be held on Thursday 17th May, as part of the Central and Eastern European Countries (CEEC) Conference on Quality Improvement in Healthcare - Clinical and Organisational Excellence, which will run from May 16th to 19th inclusive.

The theme of the Workshop is "Patient as Participant." This reflects the growing awareness that all strategies to improve quality in healthcare will mount to little if the consumer is not acknowledged as the raison d'etre of the health services. Patients must be listened to, they must be kept informed and at all times, they must be kept in focus.

The ESQH Workshop will explore the developing strand of Patient Participation, recognising the steps that have been taken so far, and focusing on what needs to be done next.

ESQH extends a cordial welcome to all attendees at the Central and Eastern European Conference.

Speakers

WELCOME-
- MS ILDIKO SZY, HUNGARIAN MINISTRY OF HEALTH
- DR LASZLO GULASCI, HUNGARIAN SOCIETY FOR QUALITY IN HEALTHCARE
CHAIR- DR MARIUS BUITING, VICE-PRESIDENT ESQH
PRESENTATIONS
- MR STIOFAN DEBURCA, PRESIDENT, ESQH
- DR JAN MAINZ, UNIVERSITY OF AARHUS, DANISH SOCIETY FOR QUALITY IN HEALTH CARE
- PROF ANGELA COULTER, PICKER EUROPE

MR FRANK STEER, INSTITUTE OF QUALITY ASSURANCE, UK
PROF TAMAS SIMON, SEMMELWEIS UNIVERSITY OF MEDICINE, HUNGARY

PANEL DISCUSSION CHAIR - DR ISUF KALO, WHO EUROPE.

Programme

14.00 :Welcome:
- Ms Ildiko Szy, Hungarian Ministry of Health
- Dr Laszlo Gulasci, Hungarian Society for Quality in Healthcare
WORKSHOP CHAIR: Dr Marius Buiting - Vice President ESQH
- 14.05 :Mr Stiofan deBurca, President ESQH - Patient as Participant
- 14.30 :Prof Jan Mainz, University of Aarhus. Patient Priorities & Evaluation of General Practice Care.
- 14.55 :Prof Angela Coulter, CEO Picker Europe. Patients' Views of Hospital Care
15.20 - 15.50 :Coffee
- 15.50 :Prof Tamas Simon, Semmelweiss University of Medicine. Methodology: Problems with Results Evaluation of Patient Satisfaction Surveys
- 16.15 :Mr Frank Steer, Institute of Quality Assurance. Patient Care is more than Customer Satisfaction
16.40:Panel Discussion - The Way Forward
CHAIR: Isuf Kalo, Regional Advisor, WHO Europe.
Closing: Dr Marius Buiting, Vice-President ESQH

Arrangements

Travel arrangements: The conference and workshop venue is approx. 80km from Budapest airport. Shuttle buses will be provided by the conference organisers. If you wish to avail of the shuttle bus service, please contact ESQH with your Flight Schedule and Number as soon as possible.

Contact Noel Harrington, Executive Officer, at the ESQH address below.

Hotel arrangements: HOTEL VOLAN***
The conference organisers will arrange accommodation on request. Please reserve your accommodation immediately with the conference organisers in Hungary. A Registration form is enclosed.

Prices
Single room is 80 DM /room/ night
Double room is 100 DM/room/night

Social Arrangements: All registered delegates are invited to the opening ceremony and welcome reception May 17th.

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